Location & Store Information
Where are your physical stores located?
Our physical stores are located at Dragon City in Johannesburg:
Dragon City Complex
•Shop Numbers: U30, U4, and D13
•Address: Corner Park Drive & Main Reef Road, Fordsburg, Johannesburg, 2092
•We operate three separate shop locations within the Dragon City complex for your convenience.
How do I get to Dragon City?
Dragon City is easily accessible and located at the corner of Park Drive and Main Reef Road in Fordsburg, Johannesburg. The complex is well-known in the area and easily identifiable. For specific directions, you can contact us via WhatsApp and we’ll provide detailed guidance.
Can I visit your stores without an appointment?
Yes, you can visit any of our three Dragon City locations during our trading hours without an appointment. Our friendly staff will be happy to assist you with product selection and styling advice.
Trading Hours & Contact
What are your trading hours?
Our stores operate during the following hours:
•Monday to Friday: 08:30 AM to 16:00 PM
•Saturday: 8:30 AM to 16:00 PM
•Sunday: 8:30 AM to 14:00 PM
•Public Holidays: 8:30 AM to 16:00 PM
Please note that these hours apply to all three of our Dragon City locations.
Orders
What happens if I place my order after 3PM?
Orders placed after 3PM will only be processed the following business day. This helps us ensure accurate and timely packing and delivery. Orders paid using the OZOW payment option will only be processed once the payment clears into our account from OZOW (1-2 Business Days).
How can I contact you?
You can reach us through multiple channels:
•WhatsApp: +27 84 280 2828 || +27 84 302 8888 || +27 84 912 8888
•Website: smilemoma.africa || +27 69 158 8888
•Social Media: Follow us on Facebook, Instagram, and TikTok @smile_moma
Orders
Overnight Orders
I chose overnight delivery – when will my order be shipped?
Overnight delivery is available; however, orders are only processed once payment is confirmed, please note that Overnight orders placed on weekends will only be processed the next business day (after payment is confirmed).
How long does overnight delivery take?
While classified as “overnight,” delivery may take 1–2 working days depending on your location and the courier’s regional delivery schedule.
Do you respond to WhatsApp messages outside trading hours?
While our physical stores operate during specific hours, we monitor our WhatsApp messages regularly and aim to respond to customer inquiries as quickly as possible, even outside trading hours. For the fastest response, we recommend contacting us during our business hours.
Products & Inventory
What types of wigs do you offer?
We offer an extensive range of wig styles including:
•Bob wigs – Classic and modern bob cuts
•Curly wigs – Various curl patterns and textures
•Straight wigs – Sleek and smooth styles
•T-part wigs – Natural-looking parting options
•360 lace wigs – Full coverage with natural hairline
•Frontal wigs – Complete front coverage
•Fringe wigs – Styles with bangs and fringes
What hair lengths do you stock?
We carry wigs in various lengths to suit different preferences:
•Short styles (8-12 inches)
•Medium lengths (14-18 inches)
•Long styles (20-24 inches and beyond)
Do you offer different hair colors?
Yes, we stock wigs in multiple colors including natural black, browns, blondes, and fashion colors. Our color selection varies with new arrivals, so we recommend visiting our stores or checking our website for current color availability.
What hair care products do you sell?
In addition to wigs, we offer:
•Hair Essentials – Shampoos, conditioners, and treatments
•Installation Kits – Everything needed for wig application
•Glamour Kits – Complete styling packages
•Maintenance products – For wig care and longevity
How often do you get new stock?
We regularly update our inventory with new arrivals. Follow our social media accounts or check our website’s “New Arrivals” section to stay updated on the latest styles and products.
Pricing & Payment
What are your price ranges?
Our pricing varies depending on the style, length, and quality of the wig:
•Budget-friendly options: Starting from R150 (e.g., Finger Wave)
•Mid-range styles: Around R1200 (e.g., 16″ double drawn)
•Premium pieces: Up to R1350+ (e.g., 18″ Brazilian 360 lace wig)
Prices may vary based on current promotions.
What payment methods do you accept?
We offer 100% secure payment options including:
•Cash (in-store purchases)
•Card payments (in-store)
•Online payments through our website (OZOW payments may take up to 1-2 days to clear)
•Bank transfers (EFT)
Online Shopping & Delivery
Can I shop online?
Yes! Visit our website at smilemoma.africa to browse our complete catalog and make purchases online. Our website features detailed product descriptions, images, and secure checkout options.
Do you offer delivery services?
Yes, we provide delivery services throughout South Africa. We work with reliable courier companies (Pep PAXI & Courier Guy ) to ensure your orders reach you safely and promptly.
What are your delivery areas?
We deliver nationwide across South Africa. Delivery times and costs may vary depending on your location. Contact us for specific delivery information to your area.
How long does delivery take?
Delivery times depend on your location & courier service:
•Johannesburg and surrounding areas / Nationwide: Overnight / 1-2 / 3-5 / 7-9 business days
We’ll provide tracking information once your order is dispatched.
What are your delivery charges?
Delivery charges vary based on location and order size. We offer flexible shipping options to accommodate different budgets. Contact us for more information.
Returns & Exchanges
What is your return policy?
We offer a 7-day exchange policy on all purchases. Items must be in original condition with tags attached, lace uncut and in their original packaging. Proof of payment is required, (courier fee at customers cost).
Can I exchange a wig if it doesn’t fit properly?
Yes, if the wig doesn’t fit as expected, you can exchange it within 7 days of purchase in its original packaging and lace uncut (courier fee at customers cost). We recommend trying on wigs in-store when possible to ensure the best fit.
What if I’m not satisfied with my online purchase?
If you’re not completely satisfied with your online purchase, contact us within 7 days of receiving your order. We’ll work with you to find a suitable solution.
Do you offer refunds?
Our primary policy is exchanges (in original packaging and lace uncut) rather than refunds. However, we evaluate each situation individually and may offer refunds in exceptional circumstances. Refunds may take up to 1-3 days after payment has cleared into our account. Please contact us to discuss your specific situation.
Styling & Care
How do I care for my wig?
We stock hair care products specifically designed for wig maintenance. Our staff can also provide personalized care advice based on your specific wig type.
Do you offer wig installation services?
We offer Wig Installation in store.
Special Offers & Promotions
Do you have sales or special promotions?
Yes, we regularly run special promotions including:
•Live Sales – Real-time promotional events
•Combo Sales – Bundle deals on multiple items
•Seasonal promotions – Holiday and special occasion sales
•New arrival specials – Introductory pricing on new products
How can I stay updated on sales and promotions?
Follow us on our social media platforms (Facebook, Instagram, TikTok) and check our website regularly for the latest promotions and special offers. We also announce sales through our WhatsApp updates.